Policies

Your Privacy
At Talking Tulips, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What Information Do We Collect? How Do We Use It?
When you order, we need to know your name, e-mail address, mailing address, credit-card number and expiration date. This allows us to process and fulfill your orders and to notify you of your order status. You may voluntarily sign up to be informed about certain offers. For this service we need only an e-mail address, which we use to send the information you requested. When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address, so we can administer the contest and notify winners. We personalize your shopping experience by using your purchases to shape our recommendations about other merchandise that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may also use the information we collect to occasionally notify you about important changes to www.talkingtulips.com, new Talking Tulips services and special offers we think you'll find valuable. If you would rather not receive this information, please notify us at info@talkingtulips.com. Make sure to notify us for each account or e-mail address you have left with us.

How Does Talking Tulips Protect Customer Information?
We have a strong content management system using the latest encryption technology in place where the information collected is cycled and is operated by professional people with password protected user environment.

What About "Cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We at Talking Tulips don't maintain any type of cookies on our website. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

Will Talking Tulips Disclose the Information it Collects to Outside Parties?
Talking Tulips does not sell, trade or rent your personal information to others. Talking Tulips may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

In Summary
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Talking Tulips possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. If any time you want to restrict yourself for any information received from Talking Tulips in the form of newsletters, any promotional offers or any changes you may opt out by sending us a mail at info@talkingtulips.com.

Your Consent
By using www.talkingtulips.com, you consent to the collection and use of this information by Talking Tulips. If we decide to change our privacy policy, we will post those changes on this page, so you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell Us What You Think
Talking Tulips welcomes your questions and comments about privacy. Please e-mail us at info@talkingtulips.com.

We at Talking Tulips ensure that all our products are personally hand delivered by an experienced professional and take every care to deliver your order as quickly as possible.

All the express category products can be delivered the same day. For this, orders must be received before 2 pm on any week days. Orders received after that time may be delivered the following day.

All the courier category products will be delivered withing 3-4 days after the reciept of the order.

Midnight Delivery will be done on the night of the delivery date selected. For suppose, if the occasion is on 26 May 2008 please select the delivery date as 25 May 2008.

For delivery to remote, out of city, city outskirts, hotels, hospitals, military bases or cemeteries we are unable to gurantee any time committment. You can use our special instruction text box to provide any delivery specific information. We are committed to try our best to fulfill your requirements.

On all major events and holiday we request you to place your order 3-4 days in advance in order to fulfill the same in time.

We will attempt delivery of the items once. Incase the delivery is not executed during the attempt, due to wrong address/recipient not available/premises locked, the customer shall still be charged for the order.

Regarding the delivery of courier products the same will be attempted thrice by our delivery partner after which the delivery will be considered executed.

Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location and will be hand delivered. No deliveries on national holidays.

The images displayed on our site are indicative in nature. Actual product may vary in shape or design as per the availability.

At times, alternate flowers are arranged due to regional or seasonal unavailablity of those flowers selected by you. In the event of any such issue our experienced florist will ensure that the style and color scheme of the selected arrangement remains intact and substitue the same with equal or higher value.

In the event of any broken pieces delivered in the transition phase from our courier category products the same will be replaced with a new piece in the next 3-4 days after the reciept and satisfaction of any such complaint.

Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location and will be hand delivered. If the recipient is out of station or not able to receive these perishable products we will in no way be able to substitute the same with other products.